Terms & Conditions

EFArtGlass® offers a wide selection of art glass, tools, and accessories. Our staff is trained to assist customers with product questions, ordering, and general support. We strive to provide high-quality service with every purchase.

• Retail Customers: May shop immediately upon browsing our online catalog.
• Wholesale Customers: Must apply for a verified wholesale account to access discounted wholesale pricing.

Our team can assist you with:

• Recommending glass types or suitable substitutes for your projects
• Product identification and specification cross-referencing
• Basic guidance for store inventory management or restocking
• Special product requests and custom glass sourcing

All pricing is subject to change without prior notice.

Wholesale pricing, dealer pricing, or volume-based discounts may be offered at our discretion, based on account status and annual purchase volume.

If an item is temporarily out of stock:

• We may place it on backorder unless you explicitly request cancellation.
• We will notify you promptly when the item becomes available.
• Suitable product substitutions may be recommended when appropriate.

Special orders include items not regularly stocked, bulk quantities beyond standard inventory, larger sheet glass, or custom product requests.

Drop-shipping from EFArtGlass® directly to your customer is available upon request. A drop-ship handling fee may apply per order.

Your personal and business information is kept strictly confidential. We do not sell or share customer data with third parties for marketing purposes.

Ordered the Wrong Item?

Returns are accepted within 15 days of delivery (except for restricted items listed below). Returns require prior authorization, original packaging, all included accessories, and a copy of the invoice. Return shipping costs and up to a 25% restocking fee may apply.

Items Shipped in Error

If you receive incorrect products, notify us within 10 days of delivery. We will correct the shipment promptly at no additional cost to you.

Defective Items

We honor all manufacturer warranties. After verification, you may receive a replacement, repair, or store credit. EFArtGlass® is not responsible for labor costs or incidental damages.

All items leave our warehouse in prime condition.

If damage occurs during transit:

• Accept the shipment from the carrier
• Document all visible damage directly on the delivery receipt / bill of lading
• File a claim with the freight carrier immediately
• Retain all original packaging materials for carrier inspection

For UPS/FedEx parcel damage, contact us immediately before discarding packaging. Refusing delivery without authorization may result in charges for return shipping, storage fees, and merchandise costs.

Supply Orders: Ship via UPS, FedEx, USPS (limited), or Motor Freight (for larger/hazardous materials). Additional fees may apply for insurance, oversized boxes, hazardous materials, or expedited delivery.

Glass Shipping: Glass is shipped using our specialized secure crating system. Crates and skids may incur additional charges depending on size and weight. Parcel shipments use specialty glass boxes (note: carriers do not guarantee parcel glass breakage, and customers assume transit responsibility).

All sales follow the terms listed on your invoice. Delivery is FOB Houston, Texas, unless otherwise stated. EFArtGlass® is not liable for shipping delays caused by carriers or unforeseen circumstances.

Accepted payment options include: Visa, MasterCard, Discover, Wire Transfer, and Company Check (for approved account holders). Returned checks may incur service fees and collection costs.

Net terms are subject to application and credit approval (requires up to 6 weeks processing). Late payments may incur 2% monthly finance charges. Terms may be revoked for delinquent accounts.

efartglass.com is provided “AS IS” without guarantees regarding accuracy or complete availability. You are responsible for maintaining your account credentials. Continued use indicates acceptance of revised terms.

If you have any questions regarding these Terms & Conditions, please contact us: